What is SOC 2?

One examination, read by every customer who would otherwise audit you.

It usually starts with an email: a prospect's security team wants your SOC 2 report before the contract can move. This page takes the questions a founder asks next, in the order they tend to arrive: who looks at your company, what they measure it against, what you end up holding, and which version the buyer has in mind.

Back to SOC 2 services

01 · The request

Start with the buyer who asked

Your prospect wants assurance about your controls without sending its own auditors. A SOC 2 report is the shortcut both sides accept.

Any business that runs part of its operation on a vendor's platform inherits that vendor's risk. A bank cannot inspect every software supplier it uses, and a supplier cannot host fifty separate audits a year. The AICPA (the American Institute of Certified Public Accountants) designed its SOC reports to break that deadlock. The vendor is examined once, and the result travels to each customer who needs it.

SOC now stands for System and Organization Controls. The number signals the audience. SOC 1 serves customers whose financial statements depend on your processing. SOC 2 serves customers who care how you protect and run the systems holding their data. SOC 3 is a short, public version of the SOC 2 result.

Illustrative: a Pune analytics start-up

A US insurer likes the product and sends a vendor-risk form. One question asks, in effect, for a current SOC 2 Type 2. The start-up has firewalls, access reviews and backups, but nothing an outsider has examined. The gap between doing the work and having it attested is the gap SOC 2 closes.

02 · Who does what

Three parties, each with a different signature

Management makes the claims, a CPA firm tests them, and the customer decides how far to rely on the result.

PartyIts jobWhat it puts its name to
Your managementDesigns and runs the controls, sets the scope, writes the system descriptionA written assertion that the description is fair and the controls meet the criteria
A licensed CPA firmPlans the engagement, inspects evidence, tests controls, weighs what it findsThe service auditor's report, carrying its opinion
Your customerReads the report, checks that its scope matches the service bought, runs its own share of the controlsNothing inside the report; its conclusion sits in its own vendor-risk file

The firm must be independent of you. An adviser who helped design your controls, Auditify included, can prepare you but cannot be the one who signs. The auditor's own rules are the AICPA attestation standards: AT-C 105, which applies to all attestation work, and AT-C 205, which governs examinations.

03 · The yardstick

What your controls are measured against

The Trust Services Criteria set outcomes. You choose how to meet them, and which categories apply.

  • Security (always included)
  • Availability
  • Confidentiality
  • Processing integrity
  • Privacy

The criteria describe what good looks like, such as restricting logical access or spotting anomalies, and leave the method to you. Security, also called the common criteria, is part of every SOC 2. The other four categories join the scope only when they match promises you make to customers. An uptime commitment, for instance, pulls in Availability.

  1. TSP section 100The criteria themselves, issued in 2017. In 2022 the AICPA updated the explanatory points of focus while leaving the criteria intact.
  2. DC section 200A separate set of criteria for the system description: what management must disclose about services, infrastructure, people, data and commitments.
  3. Your own controlsNo authority publishes a fixed list. Two companies can satisfy one criterion in different ways, as long as each control is designed well and leaves evidence.

04 · Which version

The version buyers name in their forms

A Type 1 covers design on one date. A Type 2 adds proof that controls worked across a defined window.

  1. Type 1
    Design on a dateThe auditor gives a view on the description and on whether the controls were sound and in place on one single day. Nothing about how they performed over time is tested.
  2. Type 2
    Design plus a track recordThe same conclusions, plus testing of samples drawn from across a defined review window to show the controls ran consistently.
  3. SOC 3
    The public summaryA general-use report on the same examination, without the detailed test results. Good for a website; rarely enough for a security reviewer.

When a form says only 'SOC 2', the reviewer usually wants a Type 2. Our Type 1 or Type 2 guide covers how to choose.

05 · What you receive

The document you end up holding

A restricted-use report rather than a badge. Its value lies in details a reviewer can check.

  1. The CPA firm's opinion, naming the system, the categories in scope, and the date or window covered.
  2. Management's assertion: the signed claim the auditor set out to test.
  3. The system description you wrote against DC 200, including what customers must do on their side (the complementary user entity controls).
  4. In a Type 2, every control with the test applied and the result, with any deviations described.
  5. Optionally, unaudited material such as management's comments on those deviations.

Because the detail could help an attacker, the report is intended for readers who understand it: you, your customers and prospects, and their auditors. Most vendors share it under a non-disclosure agreement. Our guide to reading a SOC 2 report shows what reviewers look at first.

06 · Is it required

Where the obligation actually comes from

No statute demands SOC 2. Contracts, questionnaires and procurement policies do.

  1. Your buyers are large or regulatedBanks, insurers, health systems and listed companies must show their own auditors and regulators how they oversee suppliers. Your report goes into that file.
  2. You hold or touch customer dataHosting, processing, analysing or supporting data on a customer's behalf places your controls inside their risk.
  3. You hold privileged accessManaged IT and security providers with administrator rights in client environments get asked early.
  4. A deal is waitingThe most common trigger of all: a security review that cannot close without an attested report.

Starting before the request lands matters most for a Type 2, because its evidence window has to run its full course. No report can arrive sooner than the end of the window it covers.

07 · Claims to avoid

Sentences a reviewer will push back on

The report supports some claims and not others. Knowing the difference keeps your sales material credible.

  • 'Our product is secure'. The opinion covers named controls for a named date or window. It gives reasonable assurance, not a promise that no breach will happen.
  • 'We are certified'. An attestation ends in an opinion. Nobody issues a SOC 2 certificate.
  • 'Our compliance tool made us SOC 2'. Software can organise evidence. Only the CPA firm's examination yields a report.
  • 'Privacy in scope means we meet GDPR'. The Privacy criteria test your notice and practices against the criteria, not your standing under any data protection law.

Sources: AICPA, TSP section 100, 2017 Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (revised points of focus, 2022); AICPA, DC section 200, 2018 Description Criteria; AICPA attestation standards AT-C section 105 and AT-C section 205; AICPA Guide, SOC 2 Reporting on an Examination of Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy.

08 · Go deeper

Go deeper

Dedicated pages on topics this guide only touches.

Questions founders ask next

Who writes the controls the auditor tests?

Your team does.

Management designs and documents the controls and maps them to the criteria. The CPA firm tests them; it does not hand you a set to adopt. Advisers can help draft them, but ownership stays with you.

Can a company based in India be examined?

Yes. Location is not the test.

The standards govern the engagement, not where the company sits. What matters is that the signing firm is a licensed CPA firm entitled to report and independent of you. Our guide on who can sign a SOC 2 report covers the licensing point.

Does one report cover every product we sell?

Only those inside the boundary.

The description defines a system: particular services, infrastructure, data and teams. A product left outside that boundary is not covered, and a careful reviewer will spot the mismatch.

How often is the examination repeated?

Commonly once a year.

Nothing formally expires, but buyers judge how recent a report is. Commonly, vendors run consecutive Type 2 windows so each report starts where the last ended, and offer a management bridge letter for the stretch until the next one.

Is a SOC 2 the same as a penetration test?

No, though one can feed the other.

A penetration test probes for exploitable weaknesses at a moment in time. A SOC 2 examines whether controls are designed and, in a Type 2, operating. Many control sets include periodic testing, so a pen test can become evidence for a control.

See what your first examination would need.

A SOC 2 readiness assessment settles scope and categories, maps today's controls to the criteria, and lists the gaps to close before a CPA firm begins.