ISO 27001 basics

Write the security policy for the person who joined this morning

Your information security policy has two readers. An auditor checks that it meets Clause 5.2 of ISO/IEC 27001. A new employee needs to know what to do with a laptop, a password and a suspicious email. A policy that serves the second reader almost always satisfies the first.

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01 · The day-one test

Read it as someone with no context

After ten minutes with the policy, a new starter should be able to answer these.

  1. Which information here is sensitive, and how do I recognise it?
  2. What am I allowed to install, store or share, and where?
  3. Who do I tell when something looks wrong, and how fast?
  4. Who in leadership stands behind these rules?
  5. Where do I find the detailed rule for a specific situation?

If any answer is missing, the gap is rarely about security knowledge. It is usually a policy written for a committee, full of intent and short on instruction. The fix is to keep the top document brief and point to topic-specific policies for the detail.

02 · What Clause 5.2 expects

What the standard asks the top policy to carry

Clause 5 sits under Leadership, which says a lot about who must own this document.

Fit for your purpose
It reflects what your organisation does, not a template from another industry.
Objectives
It either states security objectives or explains how they get set (Clause 6.2 covers the setting).
Meeting obligations
It commits the organisation to satisfy the security requirements that apply to it, such as contracts and law.
Getting better
It commits to continual improvement of the ISMS.
Written down
It exists as documented information under version control.
Shared inside
Staff have been told about it, in a way you can prove.
Shared outside when sensible
Customers, regulators or partners can see it where that is appropriate.

That is the whole requirement, in our words. Nothing in Clause 5.2 asks for a long document. Clause 7.3 adds that people doing work in scope must be aware of the policy, which is why the day-one test above matters.

03 · Two layers

A short charter on top, practical rules underneath

Annex A control 5.1, Policies for information security, expects both layers to exist and be reviewed.

LayerWho approves itHow often it changesTypical content
Top policyTop managementRarely; on strategy or scope changeCommitments, scope, roles, where the rules live
Topic-specific policyThe owner of that topic, with management sign-offWhen the topic changesConcrete rules: who, what, when, with which tool
Procedure or runbookThe team that runs itOftenStep-by-step tasks, screenshots, contacts
  1. A..1
    5.10 Acceptable use of information and other associated assetsUsually the first topic policy a new hire signs.
  2. A..2
    5.15 Access controlHow access is requested, approved and taken away.
  3. A..3
    5.12 Classification of informationThe labels and what each one means for handling.
  4. A..4
    6.7 Remote workingHome networks, shared spaces and travel.
  5. A..5
    8.24 Use of cryptographyWhere encryption is required and who holds keys.
  6. A..6
    5.24 Information security incident management planning and preparationHow to report and who responds.

Which topic policies you need follows from your risk assessment and your Statement of Applicability, not from a fixed list.

04 · Vague versus usable

Turning a statement of intent into an instruction

The same idea, written for a committee and then for a person.

Hard to act on

  • Information shall be appropriately protected.
  • Users must exercise caution with email.
  • Security incidents should be reported promptly.

Easy to act on

  • Customer data stays in the approved systems listed in the data handling policy.
  • Forward any email asking for credentials or payment changes to the security mailbox.
  • Report a lost device or a suspected breach to the on-call channel within the hour.

Illustrative wording. Set your own channels and time limits, then make sure the incident procedure matches.

05 · What auditors sample

How an auditor tells a living policy from a filed one

The document itself is the easy part. These are the questions that follow.

  • Approval trail. A dated sign-off by a member of top management, on the current version.
  • Proof people know it. Onboarding acknowledgements and awareness sessions that reference it.
  • Interviews. A randomly chosen engineer can say where the policy lives and what it asks of them.
  • Consistency. Topic policies and procedures do not contradict the top document.
  • Review history. Evidence it was looked at on the schedule you set, and again when the business changed.

06 · Pitfalls

Patterns that turn a policy into shelfware

Each one is common, and each one is easy to avoid at the drafting stage.

  • One giant document. Every small rule change forces a full re-approval, so nobody updates it.
  • Borrowed language. A downloaded template names systems and roles you do not have.
  • No named owner. Each topic policy needs a person who keeps it current.
  • Silent on consequences. Staff should know that breaking the rules leads to a defined disciplinary process (Annex A 6.4).

Version control, approval and retention rules for the policy set belong to your documented information process; the guide on that topic covers them.

Sources: ISO/IEC 27001:2022, Clauses 5.2, 6.2, 7.3 and 7.5 and Annex A control titles (public); ISO/IEC 27002:2022 control titles. Requirements are summarised in our own words; the standards' text is not reproduced.

Questions about the security policy

Can one document serve as both the top policy and every topic policy?

It can, but it becomes hard to keep current.

The standard does not forbid a single document. In practice, splitting the top policy from topic rules lets owners update a backup or remote-working rule without sending the whole set back to leadership.

Who should sign the top policy?

Someone in top management for the scope of the ISMS.

Clause 5 puts the policy under leadership. A CEO, managing director or equivalent signing it shows the auditor that the commitments are backed by people who control budget and priorities.

Should we publish the policy to customers?

Often yes, at least the top layer.

The standard expects the policy to be available to interested parties where appropriate. Many companies share the top policy in their trust centre or on request, and keep detailed topic policies internal.

What review cycle do auditors accept?

The one you defined, provided you follow it and react to big changes.

ISO 27001 leaves the interval to you. Commonly it is once a year. What matters is that the record shows the review happened as planned, and that a major change such as a new product line or acquisition triggered an extra look.

Get a policy set your team will actually read.

An ISO 27001 gap analysis tests your current policies against Clause 5.2 and Annex A 5.1, and against the day-one test on this page.